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How to Credit an Item on an Invoice

Bianca Utihata avatar
Written by Bianca Utihata
Updated this week

⚠️ Please Note:

  • If the invoice contains multiple items, all items will be credited β€” you cannot credit items individually.

  • Once an invoice has been credited, no further edits can be made to it.


Steps to Credit an Invoice

  1. Navigate to the invoice you wish to credit

  2. In the Actions column, click Credit
    ​

  3. Click Credit Invoice on the pop-up confirmation window

  4. A credit note will be generated, which can be printed for your own records or saved as a PDF, by clicking Print and changing the destination to "Save as PDF"

  5. Send the PDF manually via email to the user

  6. You can now click Send to Buyer, just like you would with a regular debit invoice

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