Locking a user account allows you to prevent a problematic user from logging into your site.
What Happens When a User is Locked
A user’s account will be automatically locked after 10 incorrect password attempts. This count does not reset, even if they refresh the page, return on another day, or use a different browser.
Locked users will not be notified automatically, but their account will show a locked status in admin.
If the user is already logged in and registered for an auction, they can still bid in that auction. To stop them from bidding, you must suspend them from the auction.
Logging out enforces the lock. Once the user logs out, they won’t be able to log back in.
Locked users can still change their password, but will remain unable to log in until unlocked.
How to Lock a User
Log in to the admin area
Go to Users & Groups > Users
Click on the yellow Modify Filter button and the username you want to lock
Select the Edit tab
Tick the Account Locked? checkbox
Enter a reason for locking the account in the pop-up box
Click Save
The user's account is now locked
⚠️ Please note:
Locked users will not be notified but their account will show a locked status in admin, and if trying to log in, they will see a red message on the top right corner saying: "The email and password combination do not match".
How to Unlock a User
Log into Admin
Find the relevant user and click on their username
Go to the Edit tab
Untick the Account Locked? checkbox
Click Save
⚠️ Please note:
Users need to be notified manually that their accounts have been unlocked.
Even after unlocking the account, the user may still struggle to log in if they've forgotten their password. In these cases, it’s a good idea to suggest that they reset their password via the login page.