If an auction remains visible on the public site's Auction Calendar page even after it has ended, it’s often due to Withdrawn items that were not properly processed before the auction closed.
When an item is Withdrawn prior to the Webcast starting, it prevents the auction from finishing correctly. You must update the status of those items in order to fully close the auction and remove it from the public site.
Fixing Withdrawn Items on the Webcast Console
Identify the lot numbers of the withdrawn items still visible on the public auction page.
Access the Webcast Console for the auction.
Locate the withdrawn item in the Lot Listing tab
You can use the Find Item search box to locate the item on the list
Once you find the withdrawn item, click Re-Offer to send it back into the ring.
Click Pass and Next to change the item’s status to Passed in the Lot Listing, and as Suspended on the Items admin page.
Repeat for any other withdrawn items.
Once all withdrawn items have been passed, the auction will disappear from public view.
⚠️ Please Note:
The Auction Calendar page may have to be refreshed, or the cache cleared, to see this change.