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Can Users Change Their Own Email Address?

Bianca Utihata avatar
Written by Bianca Utihata
Updated over a week ago

No – users cannot change their own email address.
Only admins can update a user’s email address on their behalf.

How to Change a User’s Email Address

Before proceeding, we recommend verifying the user’s new email address by emailing them and requesting a response. This ensures that the users's email is accurate and that the user will receive important information such as invoices once the address is updated.

Once verified:

  1. Go to Users & Groups > Users

  2. Use the filters to locate the user

  3. Click on the user’s username to open their profile

  4. Navigate to the Edit tab

  5. Update the Email field with the new address

  6. Click Save

  7. The user will now receive system emails to their new email address.

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