This guide shows how to view invoice history and how to find invoices through:
Search by Username
Log into the admin
Go to Users & Groups > Users
Use Modify Filter to find your user if needed
Click on the user's username
Click the Invoices tab
You will now see all invoices associated with this user.
At the top of the list, unpaid invoices will display. You will also be able to see three useful things quickly:
If the invoice has been sent
If the user has viewed the invoice
If the invoice has been paid
5. Click the Invoice Ref number to open the full invoice.
Search by Auction
Log into the admin area
Go to Auctions & Items > View Auctions
Click the yellow Modify Filter button
Tick Reconciliation to show only reconciled auctions
Click the green Apply button
Click on the auction title
Click the Invoices button in the top menu
Search by Invoice Reference
You can search directly by invoice reference.
Enter the invoice reference in the Invoices search bar on the left side
Click Invoices or press Return/Enter
If matched, the invoice will appear in a pop-up.
You can search using just the first 6 digits or the full reference
If incorrect, you'll see an error:
To close the popup, click Close.
You’ll then see all invoices for the same auction listed behind it.
View History / Previous Invoice Versions
Each invoice version is stored separately.
Click History in the invoice row to view all versions
Invoice versions are marked at the end of the reference
e.g.000185/0/V2= Version 2Click View in the actions menu to open any version
⚠️ Please Note:
You cannot edit a previous version. You must credit the existing invoice and generate a new one.
Troubleshooting Invoice Display Issues
If the invoice list doesn’t display correctly:
Try zooming in or out
Maximise or minimise the browser window
Resize the window by dragging an edge