Search by User
Log into the administration area
Select Users & Groups > Users
Find your user using Modify Filter
Click on their Username
Click on the Invoices tab
You will now be able to see any invoices associated to this user. Any Unpaid invoice will appear in a list at the top. You will be able to see three useful things quickly:
If the invoice has been sent to the user
If the user has viewed the invoice
If the user has paid the invoice
Click on the Invoice Ref number to see a copy of the invoice
Search by Auction
Sign into the Admin site
Go to Auctions & Items > View Auctions.
Set your filter to show reconciled auctions by clicking Modify Filter and selecting Reconciliation. Click Apply (as shown below)
Click your Auction title
Click the Invoices button in the Actions column (as shown below)
Search by Invoice Reference
You can search for a user's Invoice
Enter the invoice reference into the search bar in the top right hand corner.
Select Invoices from the drop-down menu.
Press Find button.
The invoice matches the reference number will pop up on the screen.
If your invoice reference is incorrect, you will received an error message saying: Could not find an Invoice for Invoice Reference:
You can input only the first 6 digits to find the invoice, or you can input the whole reference
Press Close to minimise the pop-up.
Behind the pop-up is displayed all the invoices relating to the same auction.
View History/Previous Invoice Versions
To view other historic versions of an invoice click on History (see image below).
Version number can be identified by looking at the last two or three figures of the Invoice reference number e.g. 000005/8/V3 is version three of invoice 000005/8
Each version of the invoice will be incremented by 1 (i.e. V1, V2, V3...)
Click on View in the Actions column to see the full invoice for each version
You cannot edit a previous version of an invoice, it must first be credited then a new invoice can be generated.
Sometimes you may find that the invoice list does not display properly in the Invoice list. If this is the case, you may need to do one of the following:
Zoom in or out of the page
Maximise, un-maximise or restore the window
Change the width of the window by dragging one side in or out.