Bids can be cancelled using the Bid Table or the Beta Bid Table.
How to cancel a bid using the Bid Table
Here is a video guide on how to cancel a bid:
Step 1: Suspend an Item
In order to Delete a bid, the item(s) must first be suspended.
Go to Auctions & Items and click on the Bid Table button in the Action column for the relevant auction
Click on the LIVE text status > Confirm to Suspend the item - see image below. The Status will change to SUSPENDED.
Step 2: View and Cancel bids
Click on the blue link found in the Bid/Offer/Auto column to expand the bids for that item
Click cancel on the bid you wish to remove
You will be taken to a screen to configure an email to the Cancelled Bidder and the Under-Bidder, which can be edited at this point
Set how long you wish to extend Bidding by in the Extended Bidding drop down - enter '0' if no bidding extension is desired
Click Confirm and Send Emails
Click on the SUSPENDED link > Confirm to put the item back to LIVE and viewable in the public site - see image below
Cancel a bid using the Beta Bid Table
Here are the steps to follow:
Go to the admin and click to open your auction
Click the Bid Table button in the top right corner
(If you have previously selected the Beta bid table it will open automatically. If not, click the green Beta Bid Table button to start using it)
Find and click on the item you wish to cancel a bid on
Click the red Suspend button
Click the red Cancel button for that item
Make any required customisations to the automatically generated emails before you send them to the bidders
Select the amount of extra time to add to the affected item
Click Confirm and Send Emails
Click on the item in the bid table again
Click the green Make Live button to set it back to live again
Privileges Required
You need to have the Management role in order to delete/cancel bids. Please email [email protected] for assistance.
Please Note
If the item is already closed, you'll need to change the status of the item from the item list then head back to the bid table to cancel the bid. Don't forget to put the item back afterwards.