Skip to main content

How to Cancel a Bid

Bianca Utihata avatar
Written by Bianca Utihata
Updated today

⚠️ Please note:

  • Before a bid can be cancelled, the item must be set to Suspended.

  • Bids can't be cancelled on Closed items.

Step 1: Suspend the Item on the Bid Table

  1. Go to Auctions & Items > View Auctions

  2. In the Actions column for the relevant auction, click on the three-dotted menu and select Bid Table

  3. Click on the green LIVE text in the status column

  4. Confirm the change – the status will now update to SUSPENDED and will change to red

Step 2: View and Cancel the Bids

  1. Click the arrow in the first column (Bids) to expand the list of bids for the item

  2. Click Cancel on the Manage Bid column on the bid you wish to remove
    ​

  3. You’ll be taken to a screen where you can configure emails to both the cancelled bidder and the under-bidder – these can be customised before sending

  4. Choose how long to extend bidding using the dropdown (enter '0' if you don’t want to extend the time)

  5. Click Confirm and Send Emails

  6. Finally, click on the red SUSPENDED text and then Confirm to return the item to LIVE status and make it viewable on the public site

⚠️ Please note:

Your user must have the correct role or admin access to be able to cancel or delete bids.
If you need this access, contact your administrator or email us at [email protected].

Did this answer your question?