Here is how to cancel a bid:
Suspend an Item
In order to Delete a bid, the item(s) must first be suspended.
Go to Auctions & Items and click on the Bid Table button in the Action column for the relevant auction
Click on the LIVE text status > Confirm to Suspend the item - see image below. The Status will change to SUSPENDED.
View and Cancel bids
Click on the blue link found in the Bid/Offer/Auto column to expand the bids for that item
Click cancel on the bid you wish to remove
You will be taken to a screen to configure an email to the Cancelled Bidder and the Under-Bidder, which can be edited at this point
Set how long you wish to extend Bidding by in the Extended Bidding drop down - enter '0' if no bidding extension is desired
Click Confirm and Send Emails
Click on the SUSPENDED link > Confirm to put the item back to LIVE and viewable in the public site - see image below
You need to have the Management role in order to delete/cancel bids. Please email [email protected] for assistance.
If the item is already closed, you'll need to change the status of the item from the item list then head back to the bid table to cancel the bid. Don't forget to put the item back afterwards.