You need to Suspend an item in order to cancel an Autobid on the bid table - Note: This is not possible while the item is 'In-play' during a Webcast auction.
Go to Auctions & Items > View Auctions screen and click on the relevant Bid Table button for the particular auction
Go to Auctions & Items > View Auctions > Click on the Auction Title
Select the Items button in the top right Menu Bar - This will allow you to view all Items for the auction and the Filter can be used to locate the specific item
Click on the Bid Table button in the Actions column menu
Find the relevant item and click the LIVE link in the Status column and select Confirm to Suspend the item > Close. The Item's status is now Suspended
Click on the Bid/Offer/Auto link to open the bids on an item
Click on the disable link to cancel the Autobid
You will then be put through to the Cancelled Bidder Email screen where the email template can be edited before sending
Click Confirm and Send Email. The user will then get a Cancelled Bidder Email to confirm their bid is cancelled
To reinstate the Item to LIVE Status simply click on the SUSPENDED link and click Confirm > Close
Note: In rare occasions the End User may have to refresh the Auction page to see the reinstated LIVE item.
If you do not have access to cancel an Autobid, please email [email protected]