⚠️ Please note:
Before an autobid can be cancelled, the item must be set to Suspended.
This cannot be done while the item is in-play during a Webcast auction.
Autobids can't be cancelled on Closed items.
Step 1: Suspend the Item on the Bid Table
Go to Auctions & Items > View Auctions
In the Actions column for the relevant auction, click on the three-dotted menu and select Bid Table
Click on the green LIVE text in the status column
Confirm the change – the status will now update to SUSPENDED and will change to red
Step 2: View and Cancel the Bids
1. Click the arrow in the first column (Bids) to expand the list of bids for the item
⚠️ Please note:
You should see the autobid itself at the bottom of the list, highlighted in green
The bids triggered by the autobid will appear with the Autobid reference next to their amount
You can disable the autobid to prevent further bids being triggered
Cancel any bids that have already been placed via that autobid
Click Cancel in the Manage Bid column for the bid you wish to remove
and/or
Click Disable on the autobid you wish to disableYou’ll be taken to a screen where you can configure the emails:
If cancelling a bid, emails will be sent to both the cancelled bidder and the under-bidder
If cancelling an autobid, an email will be sent to the autobid owner only
All emails can be customised before sending
Choose how long to extend bidding using the dropdown (enter '0' if you don’t want to extend the time)– applies only when cancelling a bid
Click Confirm and Send Emails
Finally, click on the red SUSPENDED text and then Confirm to return the item to LIVE status and make it viewable on the public site
⚠️ Please note:
You must have the correct role or admin access to be able to cancel or remove bids/autobids. If you need this access, contact your administrator or email us at [email protected].
On rare occasions, the end user may need to refresh the auction page to see the item reinstated as LIVE.