A user must be registered and approved in order to bid during an auction. You may also wish to request a deposit from a user either before or during an auction.

Please Note: BidJS does not currently support payment gateways, meaning that deposits cannot be collected through the system. Please use Request Further Information instead and let us know the content you need for the email sent to the user.

How to request a deposit before approving a user

  • View the users by going to the administration area. Click Auctions & Items > View Auctions > Click on the auction title > Click Registrants button in the top right of page.

    • You can also view the users by going to the administration area. Click Auctions & Items > View Auctions. Click Pending under the Bidders column.

  • Use Modify Filter to make sure Pending registrants are showing

  • Find the user, scroll to the far right and find the Actions column

  • Press Request Deposit.

  • Deposit amounts and responses are set at Auctioneer level

How to request a deposit during an auction

  • You may wish to increase the user's deposit during an auction

  • View the users by going to the administration area. Click Auctions & Items > View Auctions > Click on the auction title > Click Registrants button in the top right of page.

    • You can also view the users by going to the administration area. Click Auctions & Items > View Auctions. Click Approved under the Bidders column.

  • Find the user, scroll to the far right and find the Actions column

  • Press Request Deposit.

Request further information

  • Follow the steps above for requesting deposits but use the Request Further Information buttons instead of Request Deposit buttons.

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